The WIB as Capacity Builder
For many programs, success is measured by the dozen, when actual demand
is in the hundreds or thousands.
As a capacity builder, the WIB has a responsibility to scan the performance and effectiveness of
One-Stop Career Centers, training programs and other community resources, and ensure that services
are high quality. The WIB can provide critical guidance to agencies in the form of technical
assistance, well articulated goals and performance measures, and insistence on excellence. Using
their role as convener, the WIB can bring together service providers and educators to inform them of
current and future workforce needs, to learn about best practices on the ground, and facilitate
dialogue about the most effective way to serve businesses and job seekers.